Cookie Policy
This Cookie Policy (“Policy”) is intended to inform you how Looseo.com and its subsidiaries (“we”, “Looseo” or “our”) processes your personal data during your visit to this website, and which cookies and other similar technologies Looseo uses. Certain services offered on this website may require the collection and processing of your personal data. If you do not wish to provide your personal data, you may not be able to access certain parts of the website or we may not be able to respond to your request.
A. Personal Data Processing and Purpose
During your visit to this website, Looseo may collect the following personal data:
- Your title, first name, last name, email address, mailing address, telephone number
- Sensitive data such as health data
- Information about your use of the website
- Our three legal bases for collecting your personal data are your consent, our legitimate interests and our legal requirements.
This personal information may be collected for the following purposes:
- Based on your consent: creating your account, contacting us via the contact form, Looseo responding to users, taking an online hearing test
- Based on our legitimate interests: analyzing website performance, improving our services and website functionality
- Fulfilling legal requirements (i.e. responding to legal inquiries)
B. Disclosure of Personal Data
Except as provided in this Policy, we will not sell, share or otherwise distribute your personal information to third parties. Looseo may share your personal information with the following third parties: Looseo’s subsidiaries and other group entities; our partners, joint contractors and subcontractors to ensure the proper performance of the website and services; and public or government agencies if required by law.
C. Transfer of Personal Information
Third parties to whom we transfer personal information may be located outside the country where we process your personal information. If this is the case, and if the third party is located in a country that is not considered to provide an adequate level of protection for personal information under the Hong Kong Data Protection Act or other applicable data protection laws, we will implement appropriate procedures and measures to ensure an adequate level of protection.
These measures may vary from country to country under applicable law. If you would like to know more about the legal safeguards and mechanisms in place, please contact us by email.
D. Retention of Personal Data
Personal data will not be retained for longer than is necessary for the purposes listed above. This means that personal data will be deleted once the purpose for which it was processed has been achieved. However, Looseo may retain personal data for longer if necessary to comply with applicable legal requirements or to protect or exercise our rights.
E. Security of Personal Data
Looseo implements various security measures to protect personal data from security incidents or unauthorized disclosure. These security measures are based on appropriate industry security standards and include, among others, access controls, passwords, encryption and regular security assessments.
F. Your Privacy Rights
Under applicable data protection laws, you may request access to, information about, correction, deletion, portability of your personal data, restriction or objection to the processing of your personal data, or withdraw your consent. You also have rights in relation to automated decision-making and profiling. Please note that the exercise of such rights is not absolute and is subject to legal restrictions.
If you have any concerns about your personal data or would like to exercise your rights, please contact us.
You also have the right to lodge a complaint with your local supervisory authority or competent supervisory authority if you believe that the processing of your personal data infringes applicable law.
G. Cookie Policy
G.1 What are cookies?
Cookies are small files stored by most internet browsers that track visitor information to enable Looseo to make its web products more relevant to you. Looseo uses four types of cookies during your visit to our website. Their retention period depends on each country and relevant applicable law.
G.2 How do we use them?
We use cookies to:
- Obtain information about your browser settings, domain name, internet service provider, operating system, date and time of visit, location, type of device used to access the website, etc. to access our website and for system administration ;
- Obtain information about other websites you have visited or the types of searches you have performed to improve your experience ;
- Prevent fraudulent activity and improve security ;
- Understand and analyze your browsing preferences and the products you are interested in ;
- After registering your details on the Looseo website, associate your previous website behavior for business and technical purposes.
Some cookies used on our website are set by us and some are set by third parties on behalf of Looseo. We use third-party cookies to enable tailored advertising, which means you may see Looseo ads on other websites you visit.
G.3 What types of cookies do we use?
- Strictly necessary cookies: These cookies are required for us to provide you with basic functionality of our website and cannot be switched off in our systems.
- Performance and analytical cookies: These cookies allow us to count visits and traffic sources in order to measure and improve the performance of our website.
- Functional cookies: These cookies are used to provide enhanced functionality and personalization during your visit.
- Targeting or advertising cookies: These cookies may be set through our website by our advertising partners to build a profile of your interests and recommend relevant ads to you
Our website may also use Google Analytics, a web analytics service provided by Google. Google Analytics also uses cookies to help the website analyze how users use the website across multiple devices. The information generated by the cookie about your use of the website will be transmitted to and stored by Google. You can opt out of being tracked by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add on for your current web browser.
G.4 How to manage cookies?
Each type of cookie reflects a specific purpose and on our website you can easily give your specific consent for each purpose. By accepting all cookies, you will have a completely personalized web experience. We allow you to choose which types of cookies to accept or block, but this may affect your experience on the website and the services we provide (as described above). Nevertheless, even if you refuse to consent to certain cookies, you can still use the service, except for strictly necessary cookies. You can withdraw or modify your consent at any time by going to the “Cookie Preferences” page.
The way to give specific consent for each purpose or accept all cookies will depend on the applicable laws on cookies in your country and can be easily found and explained in the cookie banner.
If you are not interested in the advantages of our cookies, the “Help” function of your browser can provide instructions on how to block cookies or delete existing cookies. In addition, you can also learn how to block all new cookies in your browser and what configuration steps are required to receive notifications about new cookies.
You can obtain very useful general information about cookies from the following websites: http://www.allaboutcookies.org/ or https://cookiepedia.co.uk.
H. Third Party Links
This Policy applies only to the use of this website. We may provide you with links to third party websites that may be of interest to you. However, please note that Looseo is not responsible for the content and availability of such websites and cannot guarantee the privacy practices of such websites.
I. Contact Us
If you have any questions, comments or concerns about this Policy, or to exercise your privacy rights permitted by applicable law in relation to your personal data, please contact our Data Protection Officer at the following email address: [email protected].
